I purchased a United Airlines non-refundable plane ticket for a friend a few weeks ago and recently, we had to cancel our plans due to a few things that happened. So I called United asking them to credit me back the ticket. However, they stated that since the ticket was non-refundable, there was a changing fee of $150 (Total ticket was $373.40, so that’s basically more than 40% of the ticket’s value!). In addition, even though I had purchased the ticket for someone, using my credit card, they said I couldn’t transfer the ticket given the fact that the ticket was non-refundable. So I was in quite the pickle to say the least.
However, the customer service rep I was speaking with, a gal named Axle, was very understanding of the situation I was in and proceeded to work with her supervisor to find a solution to this problem. After about 10 minutes, she proceeds to tell me that, and get this: United would refund my plane ticket in whole to my credit card! I was expecting them to say something to the degree of, we’ll let you change flights but there will be a smaller change fee but not a complete refund!
So United, you have my attention and my thanks. I figured, I’d give a public shout out to you guys and perhaps someone might come along and read this and may see how great you guys were tonight. Thanks again!
