Wow, their customer service is horrible (i.e. they don’t respond to any support tickets). I ended up switching web hosts but either way I want my 10 hours back from all the crap I had to deal with to get everything back online. Also, if you try to pull your data off their server and if you download too much data via FTP, Made2own will ban your IP for a few minutes. If you do it 3 times, they will ban your IP permanently.
I hear that a lot of other people are having issues with their customer support. So if you’re reading this post, buyer beware.